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Pre-Upgrade Checklist

Getting a new device should be fun!

At CellOnly, we want to make your device upgrade as painless as possible- we recommend doing the following prior to your store visit.
Don’t worry- if you have any questions or need assistance, we’re always happy to help!

Operating Systems: Staying vs Switching

We want you to choose the device you are most comfortable with. If that means switching operating systems, there may be limitations on what can be transferred.

 

Same Operating System Switching Operating System
Apps Should transfer to new device Will not transfer. Check iTunes / Google To see if the same apps are available on the operating system you’re switching to. Paid apps will have to be purchased again.
Text
Messages
Should transfer to new device if you are staying on the same carrier with the same terms prior to upgrading. Will unlikely transfer unless you are using a third-party SMS app.
Voicemails Should transfer to new device if you are staying on the same carrier with the same terms prior to upgrading. Should transfer to your new device if you are staying on the same carrier.

What type of upgrade will we be doing?

iPhone to iPhone

Start with a complete device backup

First and most importantly, fully back up your current device – to your computer through iTunes, through iCloud, or through another service. This ensures you will have a complete copy of your device’s data – music, photos, calendars, contacts, settings, apps, etc.

We recommend performing a backup in both iCloud and iTunes. While setting up your new device at the store, we can use your iCloud backup to quickly move your data to your new device and get you on your way. An iTunes backup should be performed as a safety measure. iTunes backups can be performed at the store but may take longer.

Click here to view the most up-to-date instructions from Apple on how to backup your device.

Here are some helpful steps to perform if you decide to trade or give away your old iOS device.

Android to Android

Start with a complete device backup

First and most importantly, fully back up your current device – to your computer, through Google services, through a different cloud service, or to an external storage device. This ensures you will have a complete copy of your device’s data – music, photos, calendars, contacts, settings, apps, etc.

We recommend performing a backup using two methods as a safety measure. in both iCloud and iTunes. While setting up your new device at the store, we can use a cloud backup (Google or other) or an external storage device backup to quickly move your data to your new device and get you on your way. Device-to-device transfers ban be done at the store but may take longer.

Click here to view the most up-to-date instructions from Google on how to perform a backup on Android.

Switching form Android to iPhone

Start by installing iTunes on your computer, which will control all your content, media, calendars and contacts. Most of your content and data can be brought over easily but there are a few things that can help the transition along.

Contacts will be easiest to import if you use an address book application that iTunes can sync with. Windows Address Book and Outlook Express both work well. To use Google’s native systems for contacts and more, you just need to complete a few steps to ensure the applications work on your Apple device.

Music can be imported, with some exceptions. Some digital rights managed (DRM) music isn’t supported on the iPhone and so cannot be imported. Windows Media files can’t be played on the iPhone, so you should add them to iTunes, convert them to MP3 or AAC, and then sync them. Some Windows Media files with DRM might not be compatible with iTunes, so you might not be able to convert them.

Photos on Android will import easily if you use a photo management application that’s compatible with iPhone or iTunes.

Switching from iPhone to Android

The first thing you need to do is set up a Google account. You will already have one if you have a Gmail account. You can also set up a Google account that links to a non-Gmail address.

Software can help you transition from iOS to Android and most of the major handset manufacturers offer such applications for free:

Samsung Smart Switch

HTC Sync Manager

Motorola Migrate

*Not receiving text messages is a known issue when switching from iOS to Android. This happens because iOS uses its proprietary iMessage platform to deliver texts. Visit Apple’s support page for instructions on how to disable iMessage, which is recommended 45 days prior to switching operating systems.

Here are some helpful steps to perform if you decide to trade or give away your old iOS device.

Need Help?

No worries – Stop into one of our stores or give us a ring and will be happy help!

Let’s get started!

We have outlined the key pieces of upgrading your smartphone – Sometimes there may be more involved than these steps. If you encounter any issues or need assistance, feel free to stop by our store or give us a ring. Our goal is to make your device upgrade as easy as possible.

 

Other things to consider

Your new device will likely be a different size than the device you are used to – it may take some time to get used to. Take extra steps to protect your new device from the bumps it may encounter by purchasing a case and screen protector. Even better, consider adding insurance to your new device – it pays off should your device take an unfortunate tumble or worse. Get the best value when you purchase an accessory bundles which include these protective items.

See you soon!

-The CellOnly Team